Crux Prospecting Privacy Policy
Updated: August 20, 2026
At Crux Prospecting, we believe privacy should be simple.
When you buy something from us, contact us, or sign up to hear from us, we collect only the information we need to provide the service you’re asking for. We don’t sell your information, we don’t trade customer lists, and we don’t use your personal information to build advertising profiles.
We’re a small company, and we’d rather spend our time building better prospecting equipment than figuring out ways to monetize your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.
1. Who We Are
This website is operated by Crux Prospecting (“Crux,” “we,” “us,” or “our”).
Our website uses WordPress and WooCommerce to operate our online store.
If you have any questions about this Privacy Policy or how we handle your information, please contact us through the contact information provided on our website.
2. Information We Collect
We only collect personal information that is reasonably necessary to operate our business and provide our products and services.
Depending on how you interact with Crux, this may include:
When you place an order
We may collect:
- Your name
- Billing address
- Shipping address
- Email address
- Telephone number
- Products purchased
- Order information
- Shipping and delivery information
- Information necessary to process your payment
When you create an account
We may collect:
- Your name
- Email address
- Account login information
- Billing and shipping information
- Order history
When you contact us
If you contact us by email, contact form, telephone, or another method, we may keep the information you provide so that we can respond to you and provide customer service.
When you sign up for our emails
Our marketing emails are completely opt-in.
We only send marketing or promotional emails to people who have specifically chosen to receive them.
We do not purchase email lists, and we do not add people to our marketing list without their permission.
Every marketing email includes an unsubscribe option.
3. How We Use Your Information
We use personal information only for legitimate business purposes, including:
- Processing and fulfilling orders
- Processing payments
- Shipping products
- Providing customer service
- Responding to questions and requests
- Managing customer accounts
- Handling returns, warranties, and exchanges
- Sending order confirmations and other transactional communications
- Sending marketing emails when you have opted in
- Preventing fraud and protecting the security of our website
- Maintaining and improving our website and store
- Meeting legal, accounting, tax, and regulatory requirements
We do not use your personal information to create advertising profiles or sell targeted advertising based on your activity with Crux.
4. We Do Not Sell Your Personal Information
We want to be very clear about this:
Crux does not sell, rent, trade, or provide customer lists or personal information to third parties for their own marketing purposes.
We do not sell customer email addresses.
We do not sell customer names or addresses.
We do not sell purchasing histories.
We do not provide customer information to advertising companies so they can market their products to you.
Your information is collected because you chose to interact with Crux, and we intend to use it for that relationship.
5. Who May Receive Your Information
Although we do not sell or share your information for marketing purposes, some information must be provided to trusted service providers in order for us to operate the store and fulfill your order.
For example:
Payment processors
When you pay for an order, the payment information required to process the transaction is handled by our payment processing provider.
Crux does not store your full credit card number or card security code on our website.
Payment information is transmitted to the payment processor responsible for securely authorizing and processing your payment.
WooCommerce is designed so that credit card numbers and security codes are not stored in the WooCommerce website database when using appropriate payment gateways.
Depending on the payment method you choose, your payment information may therefore be processed directly by the applicable payment provider under that provider’s own privacy policy.
Shipping providers
We must provide shipping information such as your name, address, and contact information to the shipping carrier or fulfillment service responsible for delivering your order.
We only provide the information necessary to deliver your purchase.
Website and hosting providers
Our website is hosted and maintained using third-party infrastructure and services that allow WordPress and WooCommerce to operate.
These providers may technically process or store information as part of providing hosting, security, backups, or other necessary website infrastructure.
They are service providers to Crux, not companies to whom we sell your personal information.
Legal requirements
We may disclose personal information when we are legally required to do so, such as in response to a valid legal order, regulatory requirement, or where disclosure is necessary to protect our legal rights or prevent fraud or other unlawful activity.
6. Payment Information
We do not retain your full payment card information on our website.
When you purchase from Crux, your payment information is securely transmitted to the payment processor responsible for processing the transaction.
Crux does not keep a database of customers’ full credit card numbers or security codes.
Your WooCommerce order may contain limited information about the payment method used, such as the payment type or a payment transaction/reference identifier. This information allows us to identify and reconcile an order, but it does not give us access to your full payment card details.
For additional security, we encourage customers to use the payment methods presented through our secure checkout.
7. Order Information and How Long We Keep It
When you purchase something from us, we need to retain certain information about the transaction.
This may include:
- Your name
- Contact information
- Billing and shipping addresses
- Products purchased
- Order date
- Order value
- Shipping information
- Payment method
- Order and transaction identifiers
- Communications relating to your order
We retain this information for as long as reasonably necessary to:
- Provide customer service
- Process returns and warranty claims
- Maintain accurate business and accounting records
- Meet tax and legal obligations
- Resolve disputes
- Protect against fraud
We do not keep personal information indefinitely simply because we can.
When information is no longer reasonably required for these purposes, we seek to delete it or remove identifying information where practical.
WooCommerce provides tools that allow store owners to configure personal-data retention and remove or anonymize eligible personal information when appropriate.
8. Marketing Emails
Our marketing email list is strictly opt-in.
If you choose to subscribe, we may send you information such as:
- New products
- Product updates
- Prospecting tips
- Company news
- Special offers
- Other Crux-related information
We do not purchase email lists or add purchased or third-party email addresses to our marketing list.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails does not prevent us from sending necessary transactional messages relating to an order you have placed, such as order confirmations, shipping notifications, warranty communications, or responses to questions you have sent us.
9. Cookies and Website Data
Our website uses cookies and similar technologies that are necessary for WordPress, WooCommerce, shopping-cart functionality, account functionality, security, and other basic website operations.
For example, cookies may be used to:
- Keep items in your shopping cart
- Remember your session
- Keep you signed into your account
- Maintain checkout functionality
- Protect the website from abuse
- Remember certain website preferences
Some cookies may also be used by third-party services that are necessary to provide payment, shipping, security, or other functionality.
We do not use cookies for the purpose of selling your personal information to advertisers.
Your browser also provides controls for managing cookies.
10. Information From Children
Crux does not knowingly collect personal information from children for the purpose of marketing to them.
Our website and products are intended for general consumers, and anyone making a purchase must be able to provide the information necessary to complete the transaction.
If you believe a child has provided personal information to us inappropriately, please contact us and we will review the situation.
11. Keeping Your Information Secure
We take reasonable measures to protect the personal information we hold against unauthorized access, use, alteration, disclosure, or destruction.
These measures include appropriate website security, access controls, secure connections, and using reputable payment providers for payment processing.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
If we become aware of a privacy or security incident involving personal information, we will assess it and take appropriate steps in accordance with applicable law.
12. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete or remove information where appropriate
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing communications
- Ask questions about how your information is collected, used, or disclosed
For customers in British Columbia, privacy rights for private organizations are governed in part by the Personal Information Protection Act (PIPA). PIPA gives individuals rights concerning access to their personal information and establishes requirements for how private organizations collect, use, disclose, and protect personal information.
If you would like to make a privacy request, please contact us.
We may need to verify your identity before providing access to personal information or making changes to an account.
13. International Customers
Crux serves customers in Canada, the United States, and potentially other countries.
When you purchase from us or use our website, some information may be processed in Canada, the United States, or another location where one of our necessary service providers operates.
For example, payment processors and shipping providers may process information in locations outside your home country.
We take reasonable steps to ensure that personal information is handled appropriately when it is transferred to service providers.
14. Third-Party Websites
Our website may contain links to other websites, including manufacturers, suppliers, distributors, social media platforms, payment providers, or other resources.
Once you leave the Crux website, that website’s privacy practices are governed by its own privacy policy.
We are not responsible for the privacy practices or content of third-party websites.
15. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our business, website, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to check this page periodically if you want to stay informed about how we handle personal information.
16. Contact Us
If you have a question about this Privacy Policy, want to know what information we have about you, or want to make a privacy request, we’d rather you simply ask us.
Please use the contact information provided on our website to get in touch with us.
We’ll do our best to answer your question clearly and without making you work your way through unnecessary bureaucracy.
Our simple promise
We build prospecting equipment for people who would rather be outside looking for gold than worrying about what a company is doing with their information.
So our approach to privacy is pretty straightforward:
We collect what we need.
We use it to serve you.
We don’t sell your information.
We don’t sell customer lists.
We don’t use your information for third-party advertising.
We don’t store your full payment card information.
And we don’t keep personal information forever when we no longer have a legitimate reason to keep it.
That’s the way we’d want a company to treat our information, and that’s how we intend to treat yours.
